Privacy Policy

1. Introduction

This Privacy Policy describes how KO Pest Control ("KO Pest Control," "we," "us," or "our") collects, uses, and discloses personal information when you visit our website, request a service estimate, become a customer, or otherwise interact with us. KO Pest Control is a locally owned and operated pest control company based in Schofield, Wisconsin, serving Wausau and the surrounding Central Wisconsin region.

By using our website or services, you agree to the collection and use of information in accordance with this Policy.

2. Information We Collect

Information You Provide Directly

When you request a quote, schedule service, or contact us, we may collect:

• Name and contact information (mailing address, phone number, email address)
• Service address and details about your home or commercial property
• Pest issues, treatment history, and other service-related details you share
• Payment information processed through our secure payment provider
• Communications you send us (emails, text messages, voicemails, form submissions)

Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address and approximate geographic location
• Browser type, operating system, and device identifiers
• Pages visited, referring URLs, and time spent on pages
• Cookies and similar tracking technologies (see Section 6)

Information From Third Parties

We may receive information about you from:

• Lead generation services and online directories you submit inquiries through
• Customer referrals from existing clients
• Public sources, such as review platforms where you have posted feedback

3. How We Use Your Information

We use the information we collect to:

• Provide pest control, rodent control, bat remediation, and related services
• Schedule, confirm, and follow up on service appointments
• Send service-related communications by SMS text, email, or phone (appointment reminders, technician arrival notices, treatment summaries)
• Send marketing communications, where you have consented to receive them
• Process payments and maintain billing records
• Respond to your questions and customer service requests
• Improve our website, services, and customer experience
• Comply with legal obligations and enforce our terms

4. SMS / Text Message Communications

By providing your phone number to KO Pest Control, you consent to receive SMS text messages from us regarding your service appointments, treatment reminders, review requests, follow-up communications, and promotional offers.

Message frequency varies. Message and data rates may apply.

You can opt out at any time by replying STOP to any message. For help, reply HELP or contact us at (715) 600-5949 or admin@kopest-control.com.

Your phone number and consent to receive messages will not be shared with third parties for marketing purposes.

For full details on our text messaging program, please review our SMS Terms & Conditions.

5. How We Share Your Information

We share personal information only in the following limited circumstances:

• Service providers. Trusted vendors who help us operate our business — including our CRM, scheduling software, payment processors, email and SMS platforms, and review management tools — under written agreements that require them to keep your information confidential and use it only to perform services for us.
• Legal compliance. When required by law, subpoena, court order, or to protect the rights, property, or safety of KO Pest Control, our customers, or others.
• Business transfers. In connection with a merger, acquisition, financing, or sale of all or part of our business, customer information may be transferred as part of that transaction.

We do not sell your personal information to third parties.

We do not share your phone number or SMS opt-in consent with third parties or affiliates for their marketing purposes.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to remember your preferences, analyze site traffic, and understand how visitors use our site. We may use both first-party cookies (set by us) and third-party cookies (set by analytics or advertising providers).

Most web browsers allow you to control cookies through their settings. You can typically refuse or delete cookies via your browser's privacy or security preferences. Please note that disabling cookies may affect the functionality of portions of our website.

7. Your Rights

Depending on where you live, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information, subject to legal exceptions
• Opt out of marketing email communications by clicking "unsubscribe"
• Opt out of SMS messages at any time by replying STOP

To exercise any of these rights, contact us at admin@kopest-control.com or (715) 600-5949. We will respond within a reasonable timeframe and may need to verify your identity before processing your request.

8. Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect the personal information we collect against unauthorized access, loss, misuse, or alteration. Payment information is processed through PCI-compliant providers and is not stored on our own systems.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

9. Children's Privacy

Our services and website are intended for adults and are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will post the revised Policy on this page and update the "Last Updated" date at the top. We encourage you to review this Policy periodically.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: